Got Questions?
Frequently Asked Questions
Everything you need to know about the Apex Contact Centre Platform. Can't find your answer? Get in touch.
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What is Apex CCP?
Apex Contact Centre Platform is an all-in-one contact centre solution that enhances communication, streamlines workflows, and increases agent productivity by integrating multiple communication channels like calls, SMS, emails, and web chats.
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What features does Apex CCP offer?
It includes multi-channel support, AI-driven call management, live wallboards, CRM integration, call recording, automated quality assurance and flexible reporting for performance analysis.
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How does Apex CCP handle data integration?
It supports CSV/Excel data uploads and integrates with popular CRMs (e.g. Salesforce, Hubspot) via a REST API and outbound webhooks, giving seamless data handling and workflow customisation.
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What pricing options are available?
Pricing is flexible, based on the number of active users, starting from £2 per user per day. There are no long-term contracts, allowing for scalability.
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How quickly can I start using Apex CCP?
Onboarding is fast, with a setup time of just one business day. Training and support are provided to ensure smooth adoption.
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What customer support does Apex CCP provide?
The UK-based support team offers dedicated account managers, rapid issue resolution, and system customisations.
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How does Apex CCP improve agent performance?
It reduces hold times, automates call routing, and centralises customer information, enabling agents to focus on delivering excellent service. The built-in Agent League also turns daily KPIs into levels and milestones to keep agents motivated.
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Can Apex CCP help with compliance?
Yes — 100% call recording, DNC and suppression management, automated QA scoring and a full admin audit trail keep you evidence-ready at all times.
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What channels can I manage with Apex CCP?
The platform supports inbound and outbound calls, SMS, WhatsApp, emails, and live chat, all managed from a single interface.
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How do I get started with Apex CCP?
You can watch an on-demand demo or schedule a free trial to explore the platform's features on your own data.
Still have a question? Reach out to us here, or grab the 2026 product brochure.